This wasn’t originally going to be a blog post, but an attempt to share this via email with a Bb UI designer somehow failed, so I thought perhaps posting it here might generate some broader useful input anyway.
We installed Blackboard 9.1 service pack 8 on our production system on June 1st and the early-early feedback from faculty was, hey, the new look and feel is cool! But as our earliest summer classes got going, it was clear that there were some usability issues with the 2012 theme. Once we started peeling the onion, we found enough problematic issues that we decided to roll back to the 2008 theme.
The immediate issue has to do with how apparent (or not) hyperlinks are:
- The problem most bothersome to people: Links in content area titles (links, folders, pages, assignments, tests, etc) are not apparent as links. Doing away with underlining for hyperlinks is a fine and modern choice, but to do so, there should be consistency in the way links are represented. Users should not be asked to set a color for these titles anymore if underlining is gone. They should default to hyperlink color style.
- Many of the color schemes available within the 2012 theme for users to select provide little or no contrast between link colors and the text color. This simply should not be an option for course designers to select.
- Links everywhere should highlight upon rollover in the way that the course menu links do. At present they do not.
Our super Blackboard faculty support person, Karen Korstad, tells me that there is a good deal of traffic about these issues on the ASU listserv right now, but Blackboard thus far has not been responsive to the issue.
If you want to see what I mean in #1, go into CourseSites (if you have access). Look at the Student Orientation: Your Path to Success course. Notice that the titles of content areas are just black, regardless of whether they are clickable or not, and there is no rollover action. The designers compensate for this by explicitly telling people to click on the words, which to me just compounds the confusion, because it seems like you should click the words in the statement rather than realizing the statement refers to the words in the title.
Contrast that with the Instructional Ideas and Technology Tools for Online Success #bonkopen course. In that course, all of the clickable titles are apparent, showing up with underlines and in green. But inspecting those elements it is apparent (I believe) that they have been MANUALLY, individually styled by inserting <u></u> tags around the title and selecting the color for the title that corresponds with link colors in the color scheme chosen for the course. Blackboard cannot expect faculty to follow this procedure to make their clickable area titles visible.
There are some other areas that we have experienced problems with in the 2012 theme that seem to be solved by rolling back to 2008, but I am less certain of the specifics … these are just things we’ve also noticed:
- Adding web links to the course menu takes a LONG time, and once added, response time when clicking those links is very long
- Browsing a course in Safari on the iPad doesn’t work
- Learning Units don’t seem to work correclty
All these final things are less certainly tied to 2012 theme for us, and pale in comparison to the issues with hyperlink styles I outlined above. Anyone else seeing these things or having other related issues?
UPDATE 6/21: After initial responses from Blackboard were quite discouraging (advising us to edit the CSS ourselves, telling us this would be addressed in sp10 at year’s end) we received this note yesterday on our ticket: “Just to confirm that we are waiting on patch for the issue where content items do not have hyperlinks. I do not have a delivery date, but it is a top priority, and we will let you know as soon as it is available.”